Version: 7.0

Effective Date: 1 June 2025

Reviewed By: Andrew Roy – Privacy & Security Officer

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1. Introduction

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OccHealth Physiotherapy is committed to protecting the privacy of all individuals whose personal information we handle. This Privacy Policy outlines how we collect, store, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our clients, staff, contractors, and other third parties we engage with.

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2. What Personal Information We Collect

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We collect a range of personal and sensitive information, including:

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• Full name, date of birth, and contact details

• Medical and treatment history, clinical notes

• Information about injuries or workplace incidents

• Payment and insurance details

• Employment-related information (for workplace health services)

• Other data relevant to the provision of physiotherapy services

 

3. How We Collect Your Information

We collect information directly from you, via forms, online bookings, clinical consultations, or correspondence. We may also collect information from third parties (e.g. employers, insurers, GPs or specialists) where you have provided consent.

 

4. Why We Collect and Use Your Information

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We use your personal information to:

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• Administer services, including managing appointments, communications, and billing

• Provide physiotherapy and rehabilitation services tailored to your condition

• Liaise with healthcare professionals, employers, or insurers involved in your care

• Comply with legal and regulatory obligations

• Support recovery, return-to-work and workplace injury management programs

• Conduct internal quality assurance, training, and service improvement

 

5. Who We Share Your Information With
 

We may disclose your personal information to third parties where it is necessary for your care, legally required, or authorised by you. This may include:

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• Your general practitioner (GP) or other healthcare professionals involved in your treatment and recovery

• Employers or insurers for the purpose of managing or supporting work-related claims, or insurance claims with your informed consent

• Other individuals or organisations as expressly authorised by you or as required by law

 

6. Storage and Protection of Your Information
 

We are committed to protecting your personal information through robust privacy and security safeguards.

Your data is stored in secure systems, which use encryption, firewalls, and access controls to prevent unauthorised access. We apply password protection, two-factor authentication (2FA), and role-based access to ensure that only authorised staff can access your information. When providing mobile services, staff use encrypted internet connections to transmit data safely.

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We retain your information only as long as needed for care, legal, or regulatory purposes. When no longer required, it is securely deleted or destroyed.

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7. Commitment to Privacy and Security Compliance

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OccHealth Physiotherapy complies with the Privacy Act 1988 (Cth) and implements security practices aligned with the Australian Privacy Principles (APPs). We regularly review our systems and processes to ensure your personal and health information remains protected against evolving threats.

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8. Access and Correction of Your Information

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You have the right to request access to any personal or health information we hold about you. OccHealth Physiotherapy will take reasonable steps to verify your identity before providing access.

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If you believe that the information we hold is inaccurate, incomplete, or out of date, you may request a correction.

We aim to respond to all access or correction requests within 30 calendar days, in accordance with the Australian Privacy Principles (APPs 12 & 13) of the Privacy Act 1988 (Cth).

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To make a request, please contact us at: admin@occhealthphysio.com.au

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9. Complaints and Contact Details

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If you have any questions, concerns, or complaints about how we manage your privacy, please contact:
Email: admin@occhealthphysio.com.au

We will respond promptly and work with you to resolve your concerns.

 

10. Changes to This Policy

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We may change this Privacy Policy from time to time. If we do so, we will notify you in such a manner as we consider reasonably appropriate, including by making the revised version available on our website. Please review our Privacy Policy or website periodically for changes.

 

11. Further information 

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If you would like further information about this Privacy Policy, or about how we manage your personal information, please:

Email us using admin@occhealthphysio.com.au